Develop new touchless technologies, establish better cleaning protocols, and give employees greater freedom to choose where and how they work—these were some of the major suggestions that arose when four leaders in workplace design gathered for “The Science Behind Designing Healthy Workplaces,” a Metropolis virtual Think Tank discussion held on August 20. All participants stressed the importance of innovation, and the need to avoid creating environments that take away choice and personal dignity.
“We have the immediate health crisis and then the long-term issues of human well-being,” said Avinash Rajagopal, editor in chief of Metropolis and moderator for the webinar. “We have to think of them together.”
Focusing on the relevance of people-centered design, Brett Hautop, senior director of global design and build at LinkedIn, recounted stories of some companies asking employees to face the wall when riding an elevator. “We thought that was completely inhumane,” he said. He went on to explain that LinkedIn has solicited ideas from its Chinese locations on how to orient stairways so they stand out as a viable alternative to elevators.
Pointing to the massive adoption of remote work during the COVID-19 pandemic, Hautop asked rhetorically, if future decisions to work at the office are up to employees, how can designers make the experience healthier and amenable to interacting with people directly? “There has to be a ‘What’s in it for me’ in order to come into the office. We want to create a workplace that makes you healthier—be it in your home or in your office.”
Brian Graham, founder and creative director of Graham Design in San Francisco and a furniture expert, stated that with increased concerns about health, there is going to be a shift in materiality and cleaning. “It’s also an irony that in some respects we want a touchless environment, yet in most places we crave touch and interaction with other human beings.” Ultimately, it’s the desire to connect face-to-face more than material selections that will draw people back to the office.